FAQs

What does 'anonymous' mean?

Remaining anonymous means nobody will know who you are unless you tell them.

How do you guarantee anonymity?

Calls and forms are never traced or recorded. There is no 1471 facility or call line identifier and our agents will check the information they are given and ensure that any identifying details are removed.

Who answers calls to the Charity Fraud Line?

Calls to the Charity Fraud Line will be answered by a dedicated team of call agents who are employed by Crimestoppers and based at the Crimestoppers' Bureau. Crimestoppers is an independent UK-wide charity working to stop crime. If a client has specific requirements our agents can receive training to encompass their needs.

What is the Crimestoppers' Bureau?

The Crimestoppers' Bureau is a contact (or call) centre run by Crimestoppers — an independent UK-wide charity working to stop crime. In addition to the Charity Fraud Line, the Crimestoppers Bureau also answers calls to the Crimestoppers' 0800 555 111 number, on behalf of the entire UK police force, 24 hours a day, 7 days a week, 365 days a year. 

Can I visit the Crimestoppers' Bureau?

Any existing or potential client is welcome to contact us to arrange a visit.

Crimestoppers offers rewards. Does the Charity Fraud Line?

No rewards will be offered for the Charity Fraud Line unless a charity specifically desires to use rewards as a means to secure information. 

Can I email information to the Charity Fraud Line?

Information can be sent online securely with the Charity Fraud Line's anonymous Giving Information Form. When you fill out an online form you will have the option to register for two-way communication. This will allow us to ask you any additional questions we may have about your information. 

What are the benefits of using the online form?

Charity Fraud Line users can give information about wrongdoing from the convenience of their desk, mobile phone or tablet. 

People who have information about wrongdoing may also find this less intimidating than speaking to a call agent.

Does the online form ensure the same standard of anonymity as the phone line?

The information will be sent to us over a secure internet connection which makes sure you, and your computer, are anonymous. We use SSL security — that's the same encryption many banks use. Our call handlers read what you have sent us and will take out any information that may identify you before forwarding it to the relevant professional standards unit.

When should I ring the Charity Fraud Line?

If you become aware of anybody either employed by or providing voluntary work for your charity who you believe is carrying out any act of fraud which affects it.

How do I report to CFL?

You can either ring the dedicated number 08000 232 101 or you can use this website by clicking the Give Information page and report online.

What will happen if I ring up?

You will speak to a highly trained call agent who will ask you for as much information as you have to enable an investigation to take place. You will be asked if you are prepared to provide contact details, but if you don’t wish to, you will remain completely anonymous as the Charity Fraud Line has no facility to identify or trace your call and does not record the call to identify you later.

What happens if I send information online?

Using the power of Crimestoppers, our servers split your information from the identification address of the computer or server used, so that if you wish to remain anonymous, then you will be.

What kind of information should I submit to the CFL?

You can pass on information about any type of fraud, from knowledge of a staff member submitting false expense claims, through to diverting funds from the charity for any unlawful purpose to persons you suspect may be colluding with contractors to achieve a personal gain e.g offering or accepting a bribe.

What happens to my information?

All information received on behalf of a charity signed up to the service will be forwarded to the identified point of contact within the charity. In certain circumstances, if a contact believes that point of contact may be complicit in any wrongdoing, the report will be sent to the Charity Commission.